I did the whole year deal. What is the little pad that came with it for? Hi, Danielle! If that still doesn’t work, check to make sure you have the latest version of the app downloaded. Hi, Christina! Also, when I unscrewed to replace the batteries it seems the top wasn’t secured because there was water inside the battery compartment. Hi, Barb! It is amazing. What kind of screwdriver or tool do I use to open up the battery compartment? Mine came in my fff box today, I’m trying to connect it to my android and it keeps saying “please wait” and nothing else happens…how do correct this? It is a flat disk that is black on the back. Hi Rebekah! To stay tuned, please subscribe to our newsletter, as the news about the release will be out there first 🙂. Hey I just got mine!! I got my “scrubbie” as my kids call it, in my summer FFB box. In order for us to do it, please contact us at: customercare-usa@foreo.com. Any other advice? Hello Amanda! I just received my fofo in my fabfitfun box today, I downloaded the app and it is not in English……. I registered it on the website but I can not find the app on the AppStore on my iPad. Is that right or is there a problem with my device? We recommend using the device twice daily – in the morning and in the afternoon 🙂. We will be more than happy to help you with the product registration. I can’t even find the app ….help. Thank you for putting this in the FFF box! Another FFF loser. It stays the same and the start button is able to be pushed again and the Fofo turns back on again. I know it takes AAA batteries but I’d prefer a charger. Hi, Amber! I like the fofo for cleaning my face, because it works better than my hands or a washcloth. 5. Please note that the application is still in the beta mode, therefore, you can sometimes experiences some bugs and errors, as the application is still being worked on. Some sort of secret code? It uses advanced sensors to measure skin moisture levels and matches these with our quiz to set a personalized routine that is right for you.” It requires AA batteries. I ADORE my ‘Foreo’ Luna 2 & just can’t say enough about it. Just go to: http://www.foreo.com/support, enter your code and email address which you used to create your Foreo account. Hi Bekah! For any additional assistance please contact our Customer care team! I love my FOREO fofo but the batteries died after two uses, I opened it up to find that water had gotten into my fofo. How can I get the app? Hi, Darlene! We are sorry to hear that you are experiencing issues with the Foreo app. What am I doing wrong? Hi Maria, that’s odd. Hi Skye! What a great product! I Tried the Foreo Luna Fofo Cleansing Brush - Review | Allure Hi Jamie! I’m about to download the app!! I have foreo fofo.. I’m looking forward to being able to change my age and skin type in the app. Anyone else having issues? No problem, it happens to the best of us 🙂 I thought that maybe I needed to use the app with it to get it to work. We would suggest that you disconnect your Fofo, uninstall the app, install it again making sure you get the latest update, and try again. It vibrates by itself if I don’t connect to the app. The device will be automatically registered in your Foreo account and you will receive the discount code for your next purchase. In the meantime, if you have any issues, please contact us and we will be more than happy to assist you! Is it supposed to go up or down? Hi Kimberly! Thanks and good luck. Want more MYSA? Throw into the mix things like diet and exercise and very quickly, standardized skincare fixes suddenly seem, well,substandard. My Foreo Fofo, turns on the light, measures the skin but won’t pulse… I’m I doing something wrong? We can’t wait for everyone to get their hands on LUNA fofo –. Hi Kim, the indicator light is on the back of the device, inside the little cartoon camera 🙂. Sure, you can use the Fofo as a cleanser without the app. Our Customer Care team would gladly provide you with further instructions. Because it would be weird to have it clean each cheek on a different level of vibration so maybe I’m following the directions wrong or it just makes a different pitched tone each 15 seconds? Help!!!? It is powered by Bluetooth technology and advanced skin sensors to create a totally personalized profile, which is sent straight to the newly launched FOREO LUNA™ app. Hi, Amberly! Or can I? I’ve tried deleting the app and starting over but am still stuck. Hi, Stephanie! This is why I need to wear my darn glasses. My skin feels so soft and the dry patches are gone. It’s called “Foreo for you” 🙂, Hi Katy! Please try turning off your bluetooth and turning it on again before you try connecting the device again. The app does not move past the forehead for me either. Please kindly note that the Foreo For You application is already available in App Store for a while. I am confused though, it’s said to give you tips about your skincare routine? In order to solve this issue, I deleted your existing registration, so you can now use the code from the scratch card on foreo.com/support. I ordered my box. The name of the application is Foreo for you and you can find it in your App or Play Store. Our Customer Care Team would gladly provide you with the further instructions in regards to your situation. I got the Luna fofo in my box, it works just fine by itself but the app can’t find it, it just keeps “scanning” and the luna fofo keeps blinking. Is this a problem with the ap or the device? Where can I find the pin? Please kindly note that Fofo device is powered by two AAA batteries which can be replaced by removing the plastic white bottom of the device. The Fofo skin analysis shows you your moisture levels and approximate skin age – this is shown after you do the skin analysis itself. Quintuple checked and it’s correct so not sure what to try next. Alternatively, you can keep it as a little “holding station” for your Fofo – be as creative as you wish with it! The app puts you in control: with a single tap, the brush is loaded with a tailor-made, gentle cleansing program that's unique to your skin profile. So please make sure your mobile’s software is updated and you shouldn’t have any problems find the app in the App or Play store 🙂, Hi I am new to the box. 🙂, Hi Eleonore! Download the FOREO For You app, available on the App Store (iOS) and Google play (Android). Hi, Melodie! I have seen that you have answered this before “To remove pin requirement from the app, please check the Bluetooth options of your mobile, as the app itself does not require entering any pin to pair the device.” I’ve downloaded the app and synced, but I cannot get any analysis. Or, should there be a certain number of drops? Best. If yes, when ? Product registration! Even though says 22 on it I’m 57 and it works incredibly well. What is that for? I am so excited to have this! The just-released “FOREO For You” app is set to change all that, with personalized cleansing routines tailored to individuals’ specific skin needs. If you did and you are still having issues, please contact us on customercare-usa@foreo.com, and our CC team will be more than happy to help! Hi Vonda, Fofo will is designed to provide your skin amazing benefits of T-Sonic Clensing power. I was seeking this particular information for a lonng time. Thank you again for all your kind words 🙂 We hope you have a wonderful day! Please contact us at customercare-usa@foreo.com and we will get back to you with the possible solutions immediately 🙂. Hello, So it was the smaller one. The app will prompt you to analyze each section of your face with two sensors on the back of your LUNA fofo. Afterward, the app will create a personalized skincare routine that is saved on your device. Once we changed the batteries, it immediately lit up and synced, So, all is well- check the batteries before despairing. When i try and connect Bluetooth it’s asking for a token????? We apologize for any possible confusion caused. Hi Gray! Yes, LUNA Fofo is designed for daily use! I have not changed any other part of my routine, only added the Luna fofo. What is the little rubber disk (w/ the sticker that says ‘scratch’) that comes with the Fofo? I washed my face with it but no luck with the app‍♀️ Help. Hi Jamie! Sorry for confusion I must I hit the wrong button. Sorry I was not replying I was asking for help with my problems. Hi Meg! Is there supposed to be a light that goes on to tell if it’s on? Yes, the Fofo can be used without the app. Thank you for your kind feedback, we truly appreciate it! To start the cleansing, you just need to press the on/off button (just press once, don’t hold the button as you would for connecting). The app is still a beta version and is being updated regularly with all the small (and bigger) bugs and issues solved with every new update 🙂. Once the official version of the application arrives, all of the functions should work correctly, without any problems. It gently massages while deep cleaning your skin. Please try connecting your Fofo with the app and start the cleansing mode through the app. I’m having a hard time getting started. ... Foreo - szwedzkie akcesoria do pielęgnacji twarzy i higieny jamy ustnej. I know from reading the previous comments that the pink disk is supposed to have a code. Just go to: http://www.foreo.com/support, enter your code and email address which you used to create your Foreo account. This should solve the issue 🙂. Fully waterproof, powered by two replaceable AAA batteries, and made from ultra-hygienic silicone, LUNA fofo is poised to change everything – so read on to discover how to get the most out of yours!Â. Not to mention I get facials once a month and take great care of my skin. Dear Sofia, In this case, we would recommend that you change the batteries as they may have depleted and in need of replacing. To revel the code, please just scratch the grey strip in the middle of the magnet 🙂 With this code you can register your device and receive a special discount. Not sure how to recharge it, Hi Melissa! I’m very disappointed with the Foreo Fofo that came in my FabFitFun box. Dear Sabrina, thank you for your feedback! Hello Margaret, what you need to do is connect your device to the Foreo app, not pair it with your phone. Hi. FOREO LUNA fofo Smart Facial Cleansing Brush and Skin Analyzer. Personal Care Products Foreo LUNA fofo User Manual. Hello, please try to log in again to our website by deleting all the cookies and it should work fine! Hello, Karen! Hi ! I still cannot get it to analyze my face past my forehead, so it’s never worked (I have deleted and reinstalled the app more than a few times). Excited for your new product but as others have said we need more guidance on how to use this magical device. Also, my Fofo will analyze my skin, but it won’t do anything once I hit cleanse and start. Thank you for the notice. Sometimes when I go to measure my skin levels with my new device, it refuses to pair and only turns on the vibrations to wash my face. Hello Natalie! As for the app, check your updates and download the latest version 🙂. I’m excited to use this little Luna fofo but while trying to register the unit, I scratched off the little circle, entered the number that appeared and the Foreo webpage said that my registration number is invalid. How do I correct this? The magnetic scratch card contains a verification code for your LUNA fofo, which you can use to register your device here: https://www.foreo.com/support. Hi Diana, please note that Luna is not designed to clean make up so we absolutely suggest you remove makeup before use for more effective cleansing! Our Customer Care team would gladly provide you with further instructions. So I do that, at the end I hit stop and nothing happens. Hi Marlene! Sorry, but referring to your website is not sufficient. The device will be automatically registered in your Foreo account and you will receive the discount code for your next purchase. Is the fofo going to be release soon on the website ? It worked once. Hi Diana! Just go to: http://www.foreo.com/support, enter your code and email address which you used to create your foreo account. The app is available in app store for iOS 11 and later. Once it came this model only lasted two weeks when it’s suppose to work for 400washes! The two metal pins are actually the skin sensors you’ll use to analyze your skin with the app! There are a few updates coming before the official launch. Follow the onscreen prompts to set up your profile. Got mine today in my FFF box. Hello Jennifer! In the meantime, since it is waterproof, is it ok to use and store in the shower?? Just search “Foreo for you”. There is no need to enter any pin to use the app with the device. Hi, Rachel! It told me exactly where my skin is and what I need to do to help. Also, we would suggest that you disconnect your Fofo, uninstall the app, install it again making sure you get the latest update, and try again. I just really wanted to thank ‘Foreo’ & ‘FabFitFun’ for this unbelievably generous item. What am I doing wrong? It contains your device verification code, which you can input here: https://www.foreo.com/support. Got mine in my FFF box. Hi, I just received my LUNA FOFO Mint in the FabFitFun box! My UFO and Register UFO Warranty lead to the same page, asking to connect (not what I expected for either page). No mention is made of the registration code and disk in the instructions, yet there it is in the package with the Fofo. Humm… seems a bit too much just for a scratch code. There seems to be some leakage in the batteries, which shouldn’t happen given the price. It says to enter password 0000 or 1234 and none work and says can’t pair. Hello Emily! I have contacted them but no answer that was last week ago. Hi Bambi! But what is the magnetic pad for? The magnetic scratch card is your certificate of authenticity! And code? How do I get mine registered and find the correct serial number? I have extremely sensitive and dry skin and I’m always looking for something that exfoliates without irritation.
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